When waiting for an order to arrive, online shoppers can spend hours checking their trackers and watching their courier move closer to their house.
But one man has been left puzzled after his tracking status changed to ‘delivered’ – but he wasn’t the one who took in the order at the door.
Instead of logging onto Evri’s app – formerly Hermes – and seeing a picture of the parcel outside his front door, he was shocked to see a snap of his dog.
Paul Conway, 61, bought some sunglasses online but was beaten to the door by his labrador, Mazie, who has been pictured peeking her head out the door and looking up at the parcel.
The married dad-of-one said: “It looks as though they are delivering it to my dog. I found it quite funny as all you can see is the dog looking up at the package in courier’s hand.”
Paul, who lives with his wife Jane, welcomed eight-year-old Mazie in to their home when she was just a tiny puppy.
Explaining how she isn’t quite skilled enough to unlock the door herself, Paul added: “The courier knocked on the door and my wife opened it to receive the package. But she was behind the door still so they just took a photo of our dog.”
The Hermes Group changed its name to Evri in March this year in hopes of gaining a better reputation as one of Britain’s most known delivery services.
The company, owned by GmbH, has been slammed by customers for its poor services – such as missing deliveries, damaging customer’s orders and leaving parcels in wheelie bins.
Speaking about the change, Martin Lewis said on Twitter : “Interesting to see Hermes (that came 2nd bottom in our poll of 17 delivery firms) is rebranding itself Evri.
“Lets (charitably) hope this is because it believes it can be a better firm, and does indeed do a better job, and therefore wants to draw a line under past reputation.”
As part of the rebrand, Evri has introduced rights to maternity and paternity leave for its elf-employed plus (SE+) couriers – and couriers should now receive legitimate retirement plans too.
Chief executive officer, Martijn de Lange, said: “When we first announced our SE+ model in 2019 we committed to continuing to develop our support for our self-employed couriers and we are proud to have been true to that and be leading the industry once again.
“Our couriers receive guaranteed pay rates, paid holiday and now a pension but have also been able to retain the flexibility that so many treasure, fitting in their deliveries alongside their other, often family, commitments.
“This rebrand follows significant investment and two years of dramatic growth which has resulted in our entire business going through a major transformation programme. It is more than just a name change – it is a statement of intent of our commitment to leading the way in creating responsible delivery experiences for ‘Evri one’, ‘Evri where’.
“It heralds a new culture and an even better way of doing things in an ever-evolving world, building on our achievements and successes.”